Legal
Privacy Policy
Last updated: 1 January 2026
At Trocador Tools ("we", "us", "our") your privacy is not an afterthought. This policy sets out, in plain language, what information we hold, why we hold it, and the choices you have over it whenever you browse our store or buy from us.
1. What we collect
When you place an order you give us the details needed to fulfil it — your name, delivery and billing address, email, phone number and payment information. As you browse, our systems also log limited technical data such as your IP address, device and browser type, and the pages you open, using cookies and similar tools.
2. Why we use it
- — Packing, shipping and tracking the order you placed.
- — Sending confirmations, delivery updates and answering support requests.
- — Making the product, the site and the buying experience better.
- — Detecting fraud and meeting our legal duties.
3. Who sees it
We never sell your data. It is shared only with the partners who make an order happen — payment processors, delivery couriers and analytics providers — and only with the minimum they need to do their job.
4. How we protect it
Traffic to and from our store is encrypted with SSL, and access to your details is restricted. No online system is ever completely risk-free, so while we guard your data carefully we cannot promise absolute security.
5. Your choices
You can ask us to show you, correct, or erase the personal information we hold about you at any time. You can also leave our marketing list whenever you like by using the unsubscribe link at the foot of any email.
6. Reach us
Questions about this policy? Get in touch:
Trocador Tools530 Sawyers Arms Road, Harewood, Christchurch 8051, New Zealand
Email: support@trocador.st